The Helpline Activity is targeted to children, adolescents, and their families, providing advice and support on issues related to the safe, responsible and ethical use of the internet. The Helpline services will continue the existing work providing one-to-one conversations online and on telephone by trained qualified helpers/supporters.

The Helpline partner leader will ensure that operating guidelines are in compliance with national law, including data protection rules and that reporting mechanisms are interoperable both with the core platform and with reporting via service providers such as Social Networking Services. Communication with the relevant bodies/commissioners in Cyprus will be established so as to ensure the right procedures.

Qualitative and quantitative reporting will be given to relevant bodies. Users' personal data is strictly confidential.

The operation of the Helpline will be interwoven with the Awareness aspect and activities of the project.


Telephone 1480

Mon. - Fri., 09:00-13:00 & 15:00-18:00 
Saturday, 10:00-13:00


Discuss with an operator using messages
Monday - Friday, 15:00-17:00