This web based administration software platform, Case Management Platform and Tools (CMPT), will build upon other existing open software components in order to help the management and reporting of Helpline and Hotline cases. CMPT will record essential data for each case, administer cases accordingly, monitor cases status and report on data analytics.
It is expected to enhance the effective handling of cases of both the Helpline and Hotline while allowing the operators to always have easy access to the data needed and updated reports on the case status. The reporting will be consistent with the EU core service platforms and compatible with the data formats. It will be created with user information anonymity and security in mind.
Security of data will be ensured through technical expertise and supervision of relevant bodies.